Effective Date: May 2026

At KC Event Audio, we offer local delivery, setup, pickup, and customer pickup options for audio, lighting, and event equipment rentals.

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By booking equipment or services with us, you agree to the following Delivery & Pickup Policy.

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Delivery Service

Delivery service may be available within approved service areas based on scheduling, staffing, and equipment availability.

Delivery fees may vary depending on:

• Distance

• Equipment size and quantity

• Delivery timing

• Venue accessibility

• Setup requirements

Delivery windows are estimates and may be affected by traffic, weather, venue access, or other unforeseen circumstances.

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Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information

• Ensuring clear and safe access to the venue or delivery location

• Having an authorized representative present at delivery if required

• Providing adequate power access and setup space

• Securing all rented equipment during the rental period

Additional charges may apply for:

• Stairs or difficult access

• Extended setup times

• Delayed venue access

• Multiple delivery attempts

• Excessive wait times

 

Pickup Service

Pickup service will occur at the scheduled time agreed upon during booking.

Customers must ensure:

• Equipment is accessible and ready for pickup

• All included accessories, cables, stands, and components are accounted for

• Equipment is reasonably clean and protected from weather exposure

Additional charges may apply for missing items, excessive cleaning, delays, or disassembly beyond the agreed scope of service.

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Customer Pickup Rentals

Customers choosing local pickup are responsible for:

• Safe transportation of rented equipment

• Inspecting equipment upon pickup

• Returning all equipment in the same condition received, excluding normal wear and tear

Customers may be required to provide:

• Valid government-issued identification

• Vehicle information

• A signed rental agreement

• A security deposit

 

Late Returns

Late returns may result in additional rental charges, including full-day rental extensions if equipment is not returned on time.

Failure to return equipment may result in replacement charges, collections activity, or legal action where permitted by law.

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Equipment Condition

Customers are responsible for maintaining rented equipment in safe and proper condition during the rental period.

Customers may be charged for:

• Damage

• Missing components

• Water exposure

• Smoke or excessive dirt

• Improper handling

• Theft or loss

 

Weather & Outdoor Events

Customers are responsible for protecting rented equipment from:

• Rain

• Excessive heat

• Wind

• Moisture

• Dust

• Unsafe outdoor conditions

Equipment damaged by weather exposure may result in repair or replacement charges.

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Service Limitations

KC Event Audio Rental reserves the right to refuse or discontinue delivery, setup, or service if conditions are determined to be unsafe for staff, equipment, or attendees.

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Contact Us

KC Event Audio Rental
Website: kceventaudiorental.com
Email: Cody@KCeventaudiorental.com

Phone: 785-630-1307